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Shawbrook Bank Slashes Processing Times and Boosts Productivity with ITPro’s Digital Transformation

ITPro helped Shawbrook Bank automate workflows and implement low-code solutions, reducing processing times and boosting underwriter productivity.

ABOUT THE CLIENT

Shawbrook Bank is a UK-based specialist bank offering tailored financial products and services to businesses and individuals, known for its innovative and customer-focused approach.

PRODUCTS USED

A Digital and Technology Transformation Program

The Challenge

Shawbrook Bank faced significant inefficiencies due to the absence of cloud systems and limited business productivity tools. Their operations relied heavily on manual processes that were both time-consuming and labor-intensive. Key workflows, such as loan and mortgage processing, were hindered by outdated systems, leading to longer turnaround times and increased operational costs. Shawbrook needed a digital transformation strategy to streamline workflows, reduce manual workloads, and enhance their ability to interface effectively with clients.

The Solution

ITPro partnered with Shawbrook Bank to implement a comprehensive digital transformation program, leveraging cutting-edge solutions from Pegasystems. This included workflow automation and low-code tools designed to modernize operations and improve system efficiency. The program introduced enhanced software that seamlessly interfaces with clients, such as upgraded banking apps, and revamped internal processes to enable faster decision-making. By automating repetitive tasks, ITPro empowered Shawbrook’s team to focus on higher-value activities, significantly improving productivity across critical areas of the business.

The Benefits

The transformation delivered tangible results for Shawbrook Bank. Loan processing times were reduced by an impressive 75%, saving underwriters 1,500 cumulative hours monthly. Buy-to-let mortgage processing times were halved, while underwriter productivity tripled, enabling the team to handle more cases efficiently. Enhanced client-facing software improved the customer experience, providing a smoother and more responsive banking process. With ITPro’s expertise, Shawbrook Bank achieved a seamless, scalable, and future-ready digital ecosystem, driving efficiency and growth.

“Don’t forget the basics, because if you don’t get the basics right, you’re going to be building a skyscraper on dodgy foundations and that’s just going to end one way only, which won’t be good.”

Russ Thornton CTO, Shawbrook Bank

2011

Date Founded

1,129

Number of Employees

London England

Headquarters

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