Buckinghamshire Council faced significant IT challenges following the merger of one county council and four district councils. The merger created a pressing need to rethink and unify IT systems, particularly the council’s revenues and benefits platform. The disparate systems from the legacy councils created inefficiencies, inconsistencies, and operational challenges, making it difficult to provide seamless services to residents. Buckinghamshire Council required a modern, unified solution that could streamline operations, integrate data, and reduce costs while improving customer service delivery.
To address these challenges, ITPro implemented NEC Revenues & Benefits, a fully cloud-based solution tailored to unify Buckinghamshire Council’s IT systems. This comprehensive platform efficiently integrated the services and data of the legacy councils, creating a single, cohesive system. The NEC solution included an online portal for residents, enabling them to pay bills and apply for benefits with ease. ITPro ensured the migration of all data to the cloud, creating a unified, accessible, and secure system that modernized the council’s approach to revenues and benefits management.
The implementation of NEC Revenues & Benefits delivered transformative results for Buckinghamshire Council. The unified platform eliminated inefficiencies, resulting in £725,000 in total savings—£475,000 from reduced software licensing costs and £300,000 from headcount reductions. An online portal enhanced the customer experience, providing residents with a seamless way to access services. Additionally, moving all legacy data to the cloud streamlined operations and improved data accessibility. With ITPro’s expertise, Buckinghamshire Council achieved a modern, efficient system that supports their commitment to providing exceptional service to the community.
“There are a couple of critical things if you’re doing this sort of work. I think it’s very important you set the future vision because you need to effect that culture change. [Also] make sure you leave enough time to recover post-project in your ..."